Complaints process

We’re here to help. If you’re unhappy with any of our products or services, or the service or conduct of any of our suppliers, please let us know and we’ll do our best to put things right.

What should you do if you have a complaint?

If you have a complaint about the services provided by us, you should contact by:

  • Phone: 1300 034 888
  • Email:
  • Mail:, GPO Box 2579, Melbourne VIC 3001

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

  • Website:
  • Email:
  • Telephone: 1800 931 678 (free call)
  • In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Got a question?


1300 034 888