Car Insurance Claims

QBE Insurance (Australia) is the claims administrator for Kogan Car Insurance – so if you need to make a claim, QBE’s claims consultants are ready to help.

Take a look at the steps below. If you still aren’t sure what you need to do or how our claims process works, please call us on 1300 034 888. We are available 24/7 for you to lodge a claim or for emergency claims where your vehicle requires towing. For other claims enquiries, we are available Monday to Friday, 8am to 5pm, AEST.

Car Insurance Claims in 3 Easy Steps

Step 1:
Stay Safe

Make sure you and your family are safe and secure.

Make sure your car is safe and secure so it will not be damaged further. This may mean having it towed.

Call the police if required by law or your policy.

Step 2:
Gather information

Get as much information as possible from witnesses or anyone else involved in the accident, including names, addresses, phone numbers, registration plate numbers, drivers licence number, makes and models, and insurer details.

If you have your phone or a camera handy, take some photos of the incident.

Have your own licence details ready.

Do Not

  • Admit guilt, fault or liability except to the police
  • Offer or negotiate to pay any claim
  • Approve any repairs, except essential repairs need to minimise or prevent further loss or damage to your car.

Step 3:
Call or click

Tell us what has happened straight away.

Call 1300 034 888 or make a claim online

What happens after you make a claim?


We will ask you to take your car to a Kogan Insurance network repairer for a quote.

We’ll choose a repairer as close as possible to your home or work.


We will assess the quotes and damage, and thereafter give approval to repair the damage or replace your goods.


Take your car to the appointed repairer and pick it up when repairs are complete. If an excess applies to your claim, it can be paid directly to the repairer.


We will take care of any settlements for damage to other parties, or recover any losses from third parties.

Did you buy car insurance before 3 February 2022?

Hollard is the claims administrator for policies purchased prior to 3 February 2022 and by clicking here you will be transferred to the Hollard website.