Travel Insurance Claims

When you travel with Kogan Travel Insurance cover, you can rely on us to help in the event of an accident. If you need to make a claim, please do so online or call 1300 889 178. If you need emergency assistance while travelling, please use the numbers below.

Need to make a claim?

Need emergency assistance?

When travelling, you have access to our emergency assistance team of doctors, nurses, case managers and travel agents 24 hours a day, 365 days a year. For 24 hour emergency assistance please call Australia DIRECT and TOLL FREE from:

USA 1866 309 2123

Canada 1866 773 9314

UK 0808 234 1522

NZ 0800 498 654

Charges may apply if calling from a pay phone or mobile phone.

From all other countries or if you experience difficulties with the numbers above:

Call direct: +61 2 8907 5206

Product Disclosure Statements

Helpful information

  • Always keep your policy number handy when you travel. It will help us to help you faster if you need to call.
  • In the event of an urgent overseas emergency notify us as soon as possible, 24 hours a day 7 days a week on our 24 hour emergency assistance line: +61 2 8907 5206
  • Keep receipts for expenses and lost or stolen goods.
  • Hang on to any valuables that get damaged – we will need documentation confirming whether it is repairable or not in order to finalise a claim.
  • If your journey is delayed or cancelled, always get written confirmation from the travel agent, tour operator or airline.

Please note: Limits, sub-limits and conditions apply. This is general advice only. Please consider your own needs and the Combined FSG/PDS to decide if this product is right for you. For information on the Target Market and Target Market Determinations visit