Do I have to fill out forms to make a claim?

You’re in good hands. A team of experts handle the claims process, and are there to help whenever you need them. If you require urgent assistance, or would like to speak to a claims team member, please call 1300 034 888. To claim online you’ll need the following: Your policy number Details about what happened [...]


What is an excess?

In most cases, the excess is the amount you’ll need to contribute towards a claim. Your contribution may be made up of one or more excess types. You can find more information about excesses and how they apply in the Landlord Insurance Combined Financial Services Guide and Product Disclosure Statement or by reading our Landlord [...]


How does the excess amount affect the premium I pay?

In most cases, the excess is the amount you contribute towards a claim, therefore, if you are willing to contribute a higher Basic Excess at the time of a claim, you will have a lower premium during the policy period. A lower Basic Excess would mean you would pay a higher premium. Be sure to [...]

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