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In most cases, the excess is the amount you contribute towards a claim, therefore, if you are willing to contribute a higher Basic Excess at the time of a claim, you will have a lower premium during the policy period. A lower Basic Excess would mean you would pay a higher premium. Be sure to [...]
In the event of a claim and you are required to pay an excess(es), then we will ask you to pay: your excess(es) to the repairer when you pick up your car; or directly to us before you pick up your car or we settle a claim on our behalf; or we may deduct your [...]
An excess is the amount you need to pay if you make a claim on your Kogan Car Insurance policy. Many insurance policies have either a voluntary excess or a standard excess. A standard excess means it applies to every claim. A voluntary excess can be chosen by customers and it may help to bring [...]
We only take into consideration claims within the past 3 years. Your relevant claims history will determine whether we are prepared to offer you insurance and/or continue to offer you cover. Your previous claims history may affect the premium amount we offer you.
You need to disclose previous car insurance claims within the last 3 years for us to determine whether we are able to offer you cover. When you make a claim we may verify your previous claim history. If you do not disclose the correct information, we have a right to cancel your policy and not [...]
It’s easy to lodge a car insurance claim with Kogan Insurance. Just call 1300 034 888 and our personal Client Manager will help you through the process, step by step. You can also submit a claim online through our online Claims Centre if it’s not an emergency.
If you need to make a claim and your car needs repairs, we’ll choose a qualified repairer located as close as possible to your home or work from our extensive network. When you use one of our approved or appointed repairers, the repairs are covered by a guarantee.
Step 1 Make sure you and your family are safe and your car is secure so it is not damaged further. This may mean having it towed. Call the police if required by law or your policy. Step 2 You will need to get details of anyone else involved i.e. full name, address, phone number, [...]