What payment frequencies do you have?
Paying monthly does cost extra. Alternatively, you can choose to pay less with an annual payment option.
How do I renew my Landlords Insurance policy?
If you’re invited to renew your policy, you’ll receive the renewal invitation at least 14 days before your renewal date which will outline what you need to do for the policy to continue. You should check your renewal invitation carefully and contact 1300 034 888 if you need to make any changes to your policy or [...]
How can I reduce my Landlords Insurance premium?
You can reduce your premium by choosing a higher excess. Remember though, that while your premium will be cheaper, you will have to pay a higher excess if you need to make a claim.
How can I pay for my Landlords Insurance policy?
You can pay annually or in instalments by direct debit from a credit card or bank account whereby an automatic payment schedule will be set up for you. If these options don’t suit you, you also have the option to pay your premium annually via BPay, Post Bill Pay, Online, Phone and Paypal.
Motor burnout is automatically included on my previous insurance, why do I have to pay with you?
Each insurer will have different cover levels. We do not want you to have to pay for things you may not need, therefore motor burnout is an optional benefit you can choose to include in your cover or not.
My financier needs an insurance certificate, what do I do?
If you’ve lost your Certificate of Insurance or Combined Financial Services Guide and Product Disclosure Statement, simply call 1300 034 888, and your documents will be emailed or posted to you. You can also download the Combined Financial Services Guide and Product Disclosure Statement, Additional Information Guide and Target Market Determination directly from our website.
What is Strata Title?
Where a property is divided into separate ‘lots’. Lot owners pay fees that go towards maintenance and repair of shared common property. The scheme may be self-managed or managed by a licensed body corporate strata manager. If you’re unsure, check with the body that manages your property.
Can I get Landlords Insurance if my building is under Strata Title?
We cannot normally insure your building if it has a Strata Title and is insured under a body corporate. However, there may be some instances where we can offer building insurance for Strata Title properties. If you are unsure, please call us on 1300 034 888 to discuss with us. We can offer contents insurance to cover [...]
I’ve divorced/separated from my partner. Who is listed on my insurance?
If you have divorced, or separated from a partner listed on your building and contents insurance documents, please call us on 1300 034 888. As each situation is different, we can discuss your needs confidentially over the phone, and make any necessary changes to your policy.
What should I do if I move?
If you move, you need to call 1300 034 888 to update your policy with the details of your new home. When you call, please have the following information handy: The date you are moving address Your new address Details about your new home such as the age and its construction materials Please be aware that because [...]