Assisting you if you’re experiencing domestic or family violence

We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, financial hardship, and issues and difficulties arising from family and domestic violence. In these situations, we are committed to providing extra care. Call 1300 034 888.

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How do I change my details on my home and/or contents insurance policy?

If you have moved, need to increase your sum insured, or advise us of any other changes to your details, then please call on 1300 034 888. There are no administration fees to make these changes. Please keep in mind that your home or contents insurance premium may go up or down, and in some cases [...]


My financier needs an insurance certificate, what do I do?

If you’ve lost your Certificate of Insurance or Combined Financial Services Guide and Product Disclosure Statement, simply call 1300 034 888, and your documents will be emailed or posted to you. You can also download the Combined Financial Services Guide and Product Disclosure Statement, Additional Information Guide and Target Market Determination directly from our website.


What is Strata Title?

Where a property is divided into separate ‘lots’. Lot owners pay fees that go towards maintenance and repair of shared common property. The scheme may be self-managed or managed by a licensed body corporate strata manager. If you’re unsure, check with the body that manages your property.


Can I get building insurance if my home is under Strata Title?

We cannot normally insure your buildings if it is part of a Strata Title, Company Title or Community Strata Title scheme. However, there may be some instances where we can offer buildings insurance under Kogan Home Insurance for properties in WA only. If you are unsure, please call 1300 034 888. If you are a [...]


What does Heritage Listed mean?

Heritage listing provides formal recognition by your local council or the State Government that a place has heritage significance and that the community wants to keep it for future generations.


What insurance should I get if I am a tenant?

When you are a tenant, you can take out Contents Insurance for your possessions while you are renting someone else’s property.  Kogan Contents Insurance can protect your belongings against things like theft, fire, earthquakes, lightning, storms, vandalism, sudden bursting of water pipes, and more. It also comes with a 24/7 claims service that’s based in Australia and [...]


What should I do if I move?

If you move, you need to call 1300 034 888 to update your policy with the details of your new home. When you call, please have the following information handy: The date you are moving address Your new address Details about your new home such as the age and its construction materials Please be aware that because [...]

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